faq – Carstom

How does the AR wheel visualization work?

The AR wheel visualization uses your device’s camera to overlay digital models of our wheels onto your car in real-time, allowing you to see how different wheels look on your vehicle.

Do I need to download an app to use the AR feature?

No, you don’t need to download an app. Our AR feature is web-based, allowing you to access it directly through your web browser without any additional downloads. Simply visit our website and follow the instructions to start visualizing wheels on your car in real-time.

How do I use the web-based AR feature to see wheels on my car?

Simply visit our website using your smartphone’s browser and follow the on-screen instructions. You’ll need to grant access to your device’s camera to overlay digital wheel models onto your car in real-time.

Can I see the wheels on different car models?

Yes, you can! It doesn’t matter what car you have. The AR feature is designed to work with any vehicle, allowing you to visualize wheels on various car models seamlessly.

Can I purchase the wheels directly through the app?

Yes, the app provides a seamless shopping experience, allowing you to purchase your chosen wheels directly through the app.

What should I do if the AR feature is not working properly?

If you encounter issues with the AR feature, try restarting the app or your device. Ensure that your app and device software are up to date. If problems persist, contact our customer support team for assistance.

What is the estimated delivery time for the wheels?

Since all wheels are custom-made, it usually takes one week to create them. Depending on your country and city, logistics can take from 2 weeks to 3 weeks for delivery.

Are your wheels durable?

Absolutely! Our forged wheels are crafted from high-quality aluminum alloys using advanced forging techniques for exceptional strength and performance. They undergo rigorous tests, including impact, fatigue, corrosion, load, and thermal cycling assessments, ensuring durability under real-world conditions and long-term use.

What devices are compatible with the web-based AR feature?

The web-based AR feature is compatible with most modern smartphones that support AR functionality through a browser. This includes devices running iOS 11 or later and Android 8.0 or later, using browsers like Safari, Chrome, or Edge.